TERMS AND CONDITIONS - RUGGEDSTOCK
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TERMS AND CONDITIONS OF SALE

ruggedstock.com

1. DEFINITIONS

1.1 “Buyer” means the individual or organisation who buys or agrees to buy the Goods from the Seller.

1.2 “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977.

1.3 “Contract” means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.

1.4 “Goods” means the articles that the Buyer agrees to buy from the Seller.

1.5 “Seller” means Carpe Creative Ltd (Company number 09458738 | VAT Registration Number: 345440413) whose registered office is at 128 City Road, London, EC1V 2NX. Trading as RUGGEDSTOCK.

1.6 “Terms and Conditions” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller.

1.7 “Website” means ruggedstock.com. 

2. CONDITIONS

2.1 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

2.5 Any complaints should be addressed to the Seller’s address stated in clause 1.5.

3. ORDERING

3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 28 days.

4. PRICE AND PAYMENT

4.1 The price of the Goods shall be that stipulated on the Website. The price on stated products includes delivery charges within the United Kingdom.

4.2 The total purchase price, including VAT if any, and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.

4.3 After the order is received the Seller shall confirm by email the details, description and price for the Goods.

4.4 Payment of the price plus VAT, if any, and delivery charges must be made in full before dispatch of the Goods.

5. RIGHTS OF SELLER

5.1 The Seller reserves the right to update prices on the Website periodically, which cannot be guaranteed for any period of time.

5.2 The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

5.3 The Seller reserves the right to withdraw any Goods from the Website at any time.

5.4 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

6. PRIVACY POLICY

6.1 Please refer to our Privacy Notice which states how we use any personal data and other information which you provide to RUGGEDSTOCK.

7. DELIVERY

7.1 Sports bag and wash bag supplied within the UK will normally be delivered within 7 working days of acceptance of order. Apparel supplied within the UK will normally be delivered within 10-14 working days of acceptance of order.  The Seller may split delivery of your order into several parts based on the stock availability. You will not be charged extra for this facility.

7.2 Sports bag and wash bag supplied outside the UK will normally be delivered within 14 working days of acceptance of the order, but subject to the shipping requirements of the carrier and the usual timescales for delivery the address nominated by the buyer. Apparel supplied outside the UK will normally be delivered within 24-28 working days of acceptance of the order, but subject to the shipping requirements of the carrier and the usual timescales for delivery the address nominated by the buyer.

7.3 Where a specific delivery date has been agreed in writing, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

7.4 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

7.5 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

7.6 Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted.

7.7 Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.

8. CANCELLATION AND RETURN

8.1 The Buyer may cancel the order for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days. The right to cancel does not apply to contracts for the supply of goods made to the Consumer’s specifications or which are clearly personalised.

8.2 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by email at info@ruggedstock.com within 7 days if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

8.3 Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller within 28 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.

8.4 Subject to the provisions of Regulation 13 of The Consumer Protection (Distance Selling) Regulations 2000 as amended from time to time, if you are a Consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller email at info@ruggedstock.com within 7 working days of receipt of the Goods. The right to cancel does not apply to contracts for the supply of goods made to the Consumer’s specifications or which are clearly personalised.

8.5 Goods must be returned by the Buyer at the Buyer’s expense within 28 days of cancellation, unused in original packaging with all labels attached and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.

8.6 Goods to be returned must clearly show the order number obtained from the Seller on the package.

8.7 Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.

9. LIMITATION OF LIABILITY

9.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

9.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.

10. WAIVER

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

11. FORCE MAJEURE

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

12. SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions thereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

13. CHANGES TO TERMS AND CONDITIONS

The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

14. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

15. PROMOTION CODE TERMS AND CONDITIONS

  • Promotion codes are only valid for orders placed online.
  • Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with RUGGEDSTOCK.
  • RUGGEDSTOCK reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.
  • Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time.
  • Only one promotion code can be used per order, and only once per user.
  • Promotion codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items.
  • In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping charged on the original order.
  • In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items, if the offer is still valid at the time of making a return – you should place a new order using the original promotional code.
  • In the event of part of the order being returned, the value of the promotion code will be deemed to be spread between the goods proportionately. The sum in cash exceeding this value, less any delivery or gift box costs charged on the original order, will be returned to the customer.
  • In the event of any returns meaning that the order no longer qualifies for the promotion advertised, RUGGEDSTOCK reserves the right to deduct the value of the offer from the refund.
  • Free delivery offers apply to UK standard delivery only.
  • In promotions where there is a free or half price item when purchasing multiple items, please note that the discount will be applied to the cheapest item.
  • RUGGEDSTOCK reserves the right to change these Terms and Conditions at any time.
  • Promotion codes found in RUGGEDSTOCK leaflets may only apply to items advertised in the leaflet.
  • Coupons cannot be used in conjunction with other coupons.

16. SALE TERMS AND CONDITIONS

  • Promotional codes cannot be used when purchasing sale items
  • Discount vouchers cannot be redeemed against sale items
  • Sale items are exempt from all site offers
  • The term Sale covers selected items on site only
  • RUGGEDSTOCK reserves the right to change these Terms & Conditions at any time